The Department of Veterans Affairs cut average disability claims processing time from 141 days to 81, a 42% reduction, and pushed its backlog below 100,000 for the first time since 2020. There was no keynote for it. It was covered as a staffing story, not a technology one, and that’s the right read. The point was never the AI. It was that case files requiring real human interpretation now move faster through an agenc
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